#Outbound Calls

[squareoneteleglobal]

[lateniteponders]

New Job, Part 4: The Final Part

Hey there! Sorry I’ve been MIA.

I am so happy that this is the last story of the SHITTIEST job I have ever had (yes, even worse than when I worked in a restaurant).

Well, when I last posted my schedule was TBD and I wasn’t t sure if I could get Aug 25-28 off for a family wedding.

WELL…we get our schedules during the 3rd week of training. I am prepared to get up and walk away if the schedule is an overnight shift, as that was not at all explained to me during the interview/onboarding process. I get my schedule, and it is 6:30AM-3:00PM Mon, Tues, Weds, Fri and Sat. I get Thurs and Sun off each week. Tad early, but “hey it could be worse” I thought to myself. HA HA HA.

Then, on Week 4 of training, they show us how to see our schedules online and how to navigate the schedule website….AND THEN THE BOMB. We are told that we are REQUIRED to work “Mandatory Overtime” and said OT is 6-8 hours/week. I’ve had a lot of jobs…NONE of them have forced me to work OT, it has all been voluntary. On top of this BS, I also discover this call center is 24/7, 365 days a year. Yep, that means you have to work holidays! I mean, you can ask off.. but the scheduling staff have to approve it…so basically no. At this point I am sending out applications left and right.

Then the wedding….after nagging and nagging I FINALLY get Mon 8/28 off. But not Fri 8/25…because I do not have enough PTO hours. “Can I take an unpaid day off?” NOPE. If you don’t have PTO, you don’t get off. Also you only get 4 hours of PTO every paycheck, which is bi-weekly, AIN’T THAT NEAT? AFTER THE OFFER LETTER SAID WE GET 15 DAYS OF PTO? Then the week of I ask to use 2.5 hours left in my PTO balance to leave at 3PM on 8/25 since we have to drive 4 hours to another state. This gets approved…..then I’m told I will get half a point on my attendance record for “leaving your shift early with notice”. I asked about this on Mon 8/21. HOW…JUST HOW? At this point I’m like fuck it, give me a whole point or half a point. Whatever.

We go to the wedding, have fun and get a break from our dogs and then come home…..then my coworker texts me. Remember that Mandatory OT? 7 hours has been assigned to me on my day off, Sun 9/3. I am outraged, because no notification has been sent to me about this. I’m able to work out a deal with my new supervisor and switch it to Thurs 8/31…..but that’s where it went downhill.

For the whole month of September I have been working around 50 hours every week. I’m dealing with nonstop phone calls about people and fraud on their cards…usually because they’re Boomers and click on links on Facebook or in spam emails. I am pulling 10 hour shifts to meet the OT requirement and in order to keep my days off, well, my days off. I am a miserable cunt. I worked, made dinner, fed the dogs and went to bed and repeated it again the next day.

Well after applying nonstop during my shift, because my only motivation was to not get fired, and having a few interviews…I finally land a new job! I gave the current shithole company 24 hours notice and their response was “OMG WHY WHAT HAPPENED?” And I fucking called them out on their BS. They send daily emails about how to have a “great work-life balance” and told them that was nonexistent for our team, that the supervisors were horrible with communication and that I was physically and mentally exhausted. They asked what they could do to change my mind. I told them to change my schedule and stop the OT…but the client wouldn’t like this. I dick around on my last shift and clock out at 3:30pm on Sat 9/23. Me and my husband go out drinking and have a grand ole time.

Then…the shit show of returning my work equipment begins. I fill out the form my boss sends me for FedEx and find a local Dollar General that can handle pick ups. Perfect right? No, because FedEx sends me a QR code and not an actual shipping label. And the Dollar General cannot scan or print labels. I live in a small town, in a rural area. The closest FedEx store that can scan and print labels? TWO hours away from me….across the state boarder. Fuck no. I then email and text my supervisor and FINALLY the IT teams sends me a PDF of the actually shipping label for printing. I took it to the library, printed it and took it & the box to the dollar general and dropped it off. DONE.

The New NEW job is going to get it’s own post, because they don’t deserve to be in the same post as ShitHole Company.

I’m glad to be rid of this shitty job and am actually excited to start the new NEW job lol 😊

[hrhnext]

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[d-does-art]

AND you’re a Starwars (specifically Clones) Nerd?! Alright bestie I’m in here’s the follow what’s up. 

Im moving in, move over

I don't draw them much now, but I did name my cat after Rex cause they both have jaig eyes.

[mayra-quijotescx]

this cannot be the same brain I was using to process a minimum of 49 inbound calls a day three years ago

[epicmurdock]

Start a new job tomorrow, so of course I’m so terribly anxious that I have developed gas pain and night sweats. Anxiety SUCKS!

[parasite-core]

My manager let me know on Friday I got a promotion for the position I’d been aiming for since I started, I don’t start training until the middle of next month, but I’m pretty excited because I get a raise and I’ll be off the phones doing data entry work now which is where I wanted to be from the start.

[go2market]

In the last few years, voice broadcasting has become a major focus for technology companies around the world. Not only is it a booming market that could blow up in your face, but also one that’s extremely lucrative.

[dialerking070]

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[kingasterisk09]

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[ask2pro]

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[customercareservices01]

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[go2market]

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